eDat Solutions Inc enables truly exceptional customer service by integrating all customer related applications and activities. Unifying the customer interaction history and the corporate information repositories not only improves customer satisfaction, it decreases costs by improving agent productivity.

We help in all these areas

Chat Support.
Email support.
Inbound / Outbound Teleservices.
Telemarketing Services.
Customer Services Support.
Pre-sales and post sales product support.
Meeting Coordination.
Appointment scheduling.
Technical Support Services.
IT Help Desk Services.
Order Processing.
Lead generation and increased sales opportunities.
Conversion of website visitors into buyers.
Relationship building with your customers.

Email Support

E-mail has become a preferred means for online customers to contact e-businesses. Today customers want quick, accurate and informative replies to their online inquiries. To sustain a powerful, pleasurable and profitable relationship with your client base, your e-business must meet the challenge of e-mail head on. E-mail Management allows your agents to reply to customers' inquiries with quick, informative and precise responses - building customer loyalty and satisfaction levels, which aids in retaining your valuable existing client base while increasing your sales revenue potential This solution is designed to manage high-volume email inquiries directed to your mailbox or produced via a Web site. Email management has the capability to track incoming messages and provides an appropriate auto reply message to your customer letting them know that their email has been received. Email can have an automated reply or be routed based on keyword searches and business rules.

Our Email Support Service empowers companies to cost-effectively manage large volumes of customer email. Customers get rapid, accurate, and consistent responses, increasing satisfaction.

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Chat Support

Chat provides a means for customers to obtain answers to questions or resolve customer service issues without having to disconnect from the Internet or use a phone. Chat allows your customer to stay online and still have contact with an agent, by way of real-time, one-on-one chat sessions. West's agents have online scripts that suggest the most appropriate information, and the order in which it should be presented to control the "conversation" and best service the customer in each situation. Chat was created to address the online customer service needs of e-businesses. E-customers want live help when they have questions. Our text-based chat gives your e-customers instant access to the answers, assistance, and information they require. Your agents, armed with Chat, can deliver the real time customer satisfaction your clients require while shortening your online sales cycle.
We're the most experienced company in the area of implementing Chat based website customer service and sales support. Indeed, nobody else can guide you better in this niche; our company conceived the idea of Internet Live Services, and strived to realize this impulse on the ever-expanding canvas of the World Wide Web. Let us guide you step by step through the process of adding your own live chat support to your contact center. The processes include the following Best Practices.

We empowers companies to cost-effectively serve customers through an instant communication channel. Customers get live help at the point of need, increasing satisfaction and quickly reducing frustration.

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Inbound / Outbound Teleservices

Inbound Teleservices makes sure that when your customers call, they receive prompt and professional service. When your prospects call, we can answer their questions, take their orders, locate the nearest dealer, and provide the dependable service you expect.We handle a wide range of activity from small to medium size programs 24 hours a day, 7 days a week.We manage Customer Service,Lead Capture & Distribution,Order Capture & Up-sell/Cross-sell,Dealer Locator,Inquiry Handling,Direct Response and more.

Outbound Teleservices trained team of agents (selected call center professionals) performs labor-intensive outbound calling that can increase your sales reps' productivity; turn your customer/prospect database into an updated, powerful marketing tool; and, ultimately, make a significant impact on your bottom line.Trained agents make about 100 million outbound calls per year, specializing in building custom databases and delivering pre-qualified leads. Predictive & preview dialing capabilities are some features.We manage Market Research, Collection Services, Customer Service Audits, Tele-Sales and more

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We manage budgeting and resource allocation to provide live pre-sales and post-sales support on your site, software selection to implement chat based support from scratch that will align with your business needs. Chat Management of conversations that takes place during customer service and sales conversations to increase leads and higher lever of customer service. Adherence to Live Chat ethics, customer service policies and live sales support standards and processes. Hiring and Training the Right Operators who would greet your prospective customers, generate sales leads and be able to satisfy your customers during a customer service and sales life cycle".
With our yet unparalleled knowledge of this sphere, we can help you with costs, estimates, and budgeting. Herein comes the allocation of resources and their optimum utilization in order to get the maximum benefits while keeping overhead costs low.

Customer Relationship Management(CRM) has been developed as a way for businesses to approach customer relations systematically and efficiently. CRM focus on actively managing your customer relations in an organized and strategic manner. Businesses have always had relationships with customers.In practice, that means developing your company's internal operations, software and Internet capabilities so your customer relationships are more profitable. CRM can track key customer information such as accounts, buying histories and preferences so that you can match customer needs with product plans and offerings.

Benefits of CRM

CRM has many potential benefits. It can help companies identify their best customers, enrich and individualize customer contact, manage marketing campaigns, reduce customer response times, and serve wide geographical regions. All in all, it can help to build long-term, profitable customer relations. CRM is important because, fundamentally, it's cheaper and more efficient to retain your existing customers than to find new ones.
Customer Relationship Management (CRM) defines a company's comprehensive effort to attract and retain customers through an integration of information, people, policies, processes, and systems strategies. It requires a cross-functional process since no single business unit can execute CRM on its own. It is a top-down driven process.

CRM is better facilitated as information technologies allow easier cross-departmental data sharing.CRM automatically creates information consistency throughout the various components of a corporation. It allows company representatives to quickly assess all of a particular customer's information (from addresses to items purchased, etc.) thereby prompting faster order turnaround and more responsive/informative customer service. In turn, this creates better customer loyalty and increased sales. The possibilities are almost limitless with the proper IT applications. Imagine the time and resource savings connected with an online customer application that automatically recalls and inputs their address and billing information during orders. There would be little need for a client service representative and it would give the customer ultimate flexibility, the ability to order anything from your company 24/7.

CRM strategies are most often associated with Business to Consumer (B2C) situations but have also proven useful in Business to Business (B2B) situations. As all individuals are potential sales regardless of number, CRM strategies can be applied to a customer of one or a corporation of several thousand employees.

Contact us for a complete assessment of your CRM needs.